Support

How to reach support

For help, questions, or reports of technical problems, email wealthstreetapp@gmail.com. Using email helps keep a written record of requests and makes it easier to follow up when more detail is needed.

If your question is about the WealthStreet experience, include enough detail for the issue to be identified without sending unnecessary personal information.

What support can help with

• Account access and sign-in issues
• Questions about subscriptions or paid access
• Problems with simulated trades, portfolio history, or watchlists
• Bug reports, app stability issues, or unexpected results
• Questions about these website policies or how to contact the site owner

Support is intended for operational and account-related questions. It is not a channel for financial, investment, or trading advice.

What to include in your message

The more specific your message is, the easier it is to understand the issue and respond usefully.

• The email address associated with your account, if you have one
• The device type and operating system you are using
• A short description of the issue and the steps leading up to it
• Any error message you saw
• Screenshots if they help explain the problem

Subscriptions and billing questions

If your request concerns paid access, include the date of the charge, the platform used, and a clear description of the issue. This page does not promise refunds in every case, but questions about billing or access can be reviewed through support.

If a purchase was made through a mobile app store, some billing actions may also be controlled by that platform's own payment and subscription systems.

Simulated trading concerns

WealthStreet is designed to help users practice options trading in a simulated, risk-free environment. Simulated balances, fills, and market data may be estimates or generalized outputs rather than an exact match to real market conditions.

If something in the app appears inaccurate, misleading, or technically broken, support can review the report. If you are looking for guidance on real investing, you should contact a licensed financial professional rather than relying on support.

Response expectations

Support requests are reviewed as they are received, but no fixed response time is guaranteed on this page. Complex issues may take longer when additional information is required or when a problem must be reproduced before it can be addressed.

Sending multiple duplicate messages about the same issue may slow the process rather than speed it up. A single clear message with relevant details is usually the most effective approach.

Privacy while requesting help

Information you send in a support email may be used to investigate, respond to, and document your request. Do not send sensitive medical records, government identification numbers, or other information that is not necessary to explain the problem.

Questions about how information is handled should also be sent to wealthstreetapp@gmail.com. The Privacy Policy provides additional context about data handling for this website.

Abuse and security reports

If you believe there is a security issue, unauthorized account access, or misuse of the service, describe the concern in as much detail as possible and send it by email. Good-faith reports are helpful, but this page does not create a bug bounty program or any obligation to pay rewards for submissions.

Policy questions

If you are reviewing these pages for launch, compliance, or app store submission, support can receive questions about the text on the Support, Terms of Service, and Privacy Policy pages. Replies are informational and operational in nature and should not be taken as legal advice.